By Rob Hyde in Vienna
Assaults on Vienna’s transport workers during the first half of 2013 have dropped by a rate of 40 per cent.
Figures released by the city’s public transport network (Wiener Linien) shows that the amount of recorded attacks on its staff has fallen significantly since January – June 2012.
Before then, many of the employees working on Wiener Linien buses, trams, and under and over-ground trains, had to suffer a range of confrontational situations, ranging from verbally aggressive customers to full-on physical assaults.
These included one ticket inspector receiving a broken nose in June, to the 37-year-old man who in July punched both a ticket inspector and a police officer at Kepler Platz. In the middle of June a bus driver was even shot at on the 88A in Vienna-Donaustadt.
Despite the shocking nature of the 59 attacks during the first six months of 2013, they remain a far smaller amount than 97 which occurred in 2012.
A spokesperson for the Wiener Linien said new customer service training focussing on de-escalation techniques, had contributed to this progress.
The Wiener Linien was formerly known as Wiener Stadtwerke – Verkehrsbetriebe, a functioned as a direct subsidiary of the Vienna city government.
This over hundred-year tradition was broken during the process of decentralisation in June 1999.
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